1. Our Commitment to Data Privacy
GlobalKnowledge PH, Inc. ("GlobalKnowledge," "GK," "we," "our," or "us") respects and recognizes the fundamental right of every individual to privacy.
We are committed to protecting personal information and maintaining responsible, transparent, and secure data processing practices in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
This Data Privacy Notice explains how we collect, use, process, store, disclose, retain, and protect personal information in connection with our business, educational, training, certification, and related operations.
We recognize the principles of transparency, legitimate purpose, and proportionality in the processing of personal information.
2. Scope of This Privacy Notice
This notice applies to personal information processed by GlobalKnowledge PH, Inc. in connection with its activities and services, including, where operated or controlled by the company:
A. Professional Training and Certification
Professional development courses, certification preparation, examinations, seminars, conferences, workshops, bootcamps, and summits.
B. Higher Education
Academic and administrative operations of GK College of Business, Arts, and Technology, including degree programs, non-degree programs, admissions, enrollment, academic records, and student services.
C. Online and Digital Learning
Online classes, hybrid learning, learning management systems, self-paced courses, recorded training, and digital educational resources.
D. Corporate Services
Corporate training, institutional partnerships, professional consulting, and related business services.
E. Events and Other Business Activities
Events, workshops, exhibitions, and other activities administered by GlobalKnowledge PH, Inc., where applicable.
F. Digital Platforms and Communications
Official websites, online forms, social media accounts, email communications, messaging platforms, chatbots, and other authorized digital systems.
Where a separate business entity determines the purposes and means of processing personal data, that entity may act as an independent or joint personal information controller and may issue additional privacy information as required by law.
3. Individuals Covered
This notice applies to individuals whose personal information we process, including:
- Website visitors
- Prospective students and applicants
- Enrolled students and alumni
- Training participants and certification candidates
- Corporate clients and their representatives
- Seminar, conference, and event participants
- Faculty members, trainers, speakers, and assessors
- Employees and job applicants
- Business partners, suppliers, and contractors
- Individuals who communicate with us through email, telephone, messaging applications, social media, or online forms
- Other individuals who interact with our services and operations
4. Personal Information We Collect
Depending on the nature of our relationship with you, we may collect the following categories of personal information.
4.1 Personal Identification Information
Full name, date of birth, gender where relevant, nationality, address, contact details, and other information reasonably necessary for identification and administration.
4.2 Contact Information
Email addresses, mobile numbers, mailing addresses, and other contact information.
4.3 Educational Information
Academic history, school records, transcripts, grades, enrollment details, academic performance, educational qualifications, and related documents.
4.4 Professional Information
Employment details, company affiliation, job title, professional qualifications, certifications, and training requirements.
4.5 Registration and Certification Information
Program registrations, attendance records, training progress, assessment results, examination scores, certification status, and certificates issued.
4.6 Financial and Transaction Information
Billing information, payment references, transaction records, receipts, refund information, and other details necessary for financial administration.
We do not ordinarily require clients to disclose complete payment card credentials directly to us when transactions are processed through authorized third-party payment providers.
4.7 Technical and Website Information
IP addresses, browser information, device information, website usage information, cookies, and similar technical information collected through authorized website systems.
4.8 Photographs, Videos, and Recordings
Photographs, audio recordings, video recordings, webinar recordings, online class recordings, and other audiovisual materials created during authorized activities.
4.9 Employment-Related Information
For employees and job applicants, information may include resumes, employment history, qualifications, payroll information, and other information necessary for lawful recruitment and employment administration.
4.10 Sensitive Personal Information
Where necessary and legally permitted, we may process sensitive personal information, including educational records, government-issued identification information, health-related information, or other information classified as sensitive under applicable law.
Such information shall be processed only on an appropriate legal basis and with safeguards required by law.
5. How We Collect Personal Information
We may collect personal information through:
a. Website inquiry and registration forms;
b. Student admission and enrollment applications;
c. Training and certification registration forms;
d. Online payment and billing systems;
e. Email, telephone, and messaging communications;
f. Official social media pages and chatbot interactions;
g. Learning management systems and online classes;
h. Examination and certification platforms;
i. Event registration and attendance systems;
j. Employment applications and personnel administration; and
k. Authorized third-party service providers and business partners.
Where personal information is obtained from another organization or authorized representative, we shall ensure that the collection and subsequent processing have an appropriate lawful basis.
6. Purposes of Personal Data Processing
We process personal information for specified, legitimate, and lawful purposes.
6.1 Educational Administration
To evaluate applications, process admissions and enrollment, maintain academic records, administer classes, evaluate academic performance, and deliver educational services.
6.2 Professional Training and Certification
To register participants, deliver training, administer examinations, issue certificates, verify training completion, and coordinate with certification providers.
6.3 Payment and Financial Administration
To process payments, issue receipts, manage installment arrangements, maintain accounting records, process refunds, and comply with financial and tax obligations.
6.4 Customer Service and Communication
To respond to inquiries, provide administrative assistance, communicate schedules, issue reminders, and deliver information relevant to requested or registered services.
6.5 Marketing and Promotional Activities
To communicate information about courses, seminars, conferences, certifications, educational programs, and other services where permitted by law.
Where consent is required, we shall obtain valid consent before sending optional marketing communications.
6.6 Business and Service Improvement
To evaluate service quality, analyze feedback, improve educational programs, and enhance operational efficiency.
6.7 Documentation and Institutional Records
To maintain legitimate educational, administrative, and business records.
6.8 Employment and Human Resources
To administer recruitment, employment, compensation, benefits, performance management, and other lawful employment-related activities.
6.9 Legal and Regulatory Compliance
To comply with applicable laws and lawful requirements of regulatory and government authorities.
7. Legal Bases for Processing
We process personal information only when an appropriate legal basis exists.
Depending on the purpose, these bases may include:
- Consent, where required
- Performance of a contract or steps requested before entering into a contract
- Compliance with a legal obligation
- Protection of life and health in legally recognized circumstances
- Legitimate interests, where applicable and not overridden by fundamental rights and freedoms
- Other grounds permitted under Philippine law
Sensitive personal information shall be processed only under the specific conditions permitted by the Data Privacy Act and other applicable laws.
Consent shall not be treated as the sole basis for all processing activities.
8. Disclosure and Sharing of Personal Information
We may disclose personal information to authorized recipients when necessary and legally permitted.
Recipients may include:
- Authorized employees and administrative personnel
- Faculty members, trainers, and assessors
- Certification and examination providers
- Educational and accreditation authorities
- Information technology and website service providers
- Cloud storage and email service providers
- Payment processors and financial institutions
- Professional advisers and contracted service providers
- Government agencies and regulatory authorities
- Other recipients authorized by law or by the data subject, where appropriate
We shall implement appropriate safeguards when engaging third-party service providers.
GlobalKnowledge PH, Inc. does not sell personal information to third parties.
9. Google Workspace, Cloud Storage, and Digital Platforms
GlobalKnowledge may use authorized cloud-based systems to manage business communications, educational records, training materials, and other operational information.
These may include Google Workspace, Google Drive, email services, learning management systems, video conferencing applications, online forms, and other digital platforms.
Personal information stored or processed through these systems shall be subject to appropriate access controls and security measures.
Where personal information is processed or stored outside the Philippines, GlobalKnowledge shall implement appropriate safeguards and remain accountable for compliance with applicable Philippine data privacy requirements.
10. Online Classes, Webinars, and Training Recordings
Certain online classes, webinars, certification training sessions, and educational activities may be recorded for legitimate educational, administrative, or documentation purposes.
Participants shall be informed of applicable recording practices.
Recordings may be used for:
a. Authorized educational review;
b. Training documentation;
c. Learning continuity;
d. Quality assurance; and
e. Other specified and lawful purposes.
Access to recordings containing personal information shall be restricted to authorized individuals.
Recordings shall not be used for unrelated promotional purposes without an appropriate legal basis.
Participants are expected to respect the privacy of individuals appearing in recorded sessions.
11. Photographs, Videos, and Promotional Activities
Photographs and videos may be taken during classes, seminars, conferences, graduation ceremonies, workshops, and other institutional activities.
Where identifiable photographs, videos, testimonials, or similar materials are used for promotional purposes, GlobalKnowledge shall establish an appropriate legal basis and obtain consent where required.
Individuals may contact the Privacy Office regarding concerns about the publication or use of their personal information.
12. Marketing Communications and Email Campaigns
GlobalKnowledge may communicate information about professional training, educational programs, certification opportunities, conferences, and related services where permitted by law.
Where required, marketing communications shall be sent only after obtaining valid consent.
Recipients of optional promotional communications may unsubscribe or withdraw marketing consent at any time.
Marketing communications shall include an appropriate method for opting out.
Withdrawal of marketing consent shall not affect necessary administrative communications relating to an existing enrollment, registration, or contractual relationship.
GlobalKnowledge shall not use publicly available contact information for marketing without first establishing an appropriate lawful basis for the intended processing.
13. Website Cookies and Analytics
Our website may use cookies and similar technologies to support essential website functionality, improve performance, understand visitor activity, and enhance user experience.
Where applicable, visitors shall be informed about nonessential cookies and provided with appropriate choices.
Visitors may manage cookies through their browser settings.
A separate Cookie Notice may be provided to explain specific cookies and analytics technologies used by the website.
14. Data Retention
GlobalKnowledge retains personal information only for as long as necessary to fulfill legitimate and lawful purposes.
Retention periods depend on the type of information, applicable legal requirements, contractual obligations, educational recordkeeping requirements, and legitimate administrative needs.
Academic records may be retained for extended periods where required by educational regulations.
Financial and accounting records shall be retained in accordance with applicable tax and accounting requirements.
Marketing information shall be retained only while an appropriate legal basis exists and the information remains necessary for the stated purpose.
Training records, certification information, and examination records shall be retained according to applicable certification requirements and lawful business needs.
At the end of the applicable retention period, personal information shall be securely deleted, anonymized, or otherwise disposed of according to established procedures.
15. Data Security Measures
GlobalKnowledge implements reasonable and appropriate organizational, physical, and technical safeguards to protect personal information.
These may include:
- Access controls and account authentication
- Confidentiality requirements
- Authorized personnel restrictions
- Secure electronic storage
- Backup and recovery procedures
- Security monitoring
- Employee awareness and training
- Incident response and breach management procedures
- Appropriate vendor and service-provider safeguards
Although reasonable safeguards are implemented, no information system can guarantee absolute security.
16. Rights of Data Subjects
Under the Data Privacy Act of 2012, individuals have rights concerning their personal information, subject to applicable legal conditions.
These include:
- Right to be informed
- Right to access
- Right to object
- Right to rectification
- Right to erasure or blocking
- Right to data portability
- Right to damages
- Right to file a complaint
Individuals may exercise these rights by contacting the designated Data Protection Officer or authorized Privacy Office.
Reasonable identity verification may be required before processing a request.
17. Withdrawal of Consent
Where personal information is processed based on consent, individuals may withdraw their consent at any time, subject to applicable legal conditions.
Withdrawal of consent shall not affect the lawfulness of processing conducted before withdrawal.
Certain information may continue to be processed where another lawful basis exists, including compliance with legal obligations or performance of an existing contract.
18. Data Breach Management
GlobalKnowledge maintains procedures for identifying, assessing, managing, and responding to personal data breaches.
Where a breach meets the applicable legal requirements for notification, GlobalKnowledge shall notify the National Privacy Commission and affected data subjects within the prescribed period.
Appropriate corrective and preventive measures shall be implemented following security incidents.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, certification providers, and other external services.
GlobalKnowledge is not responsible for the independent privacy practices of third-party websites.
Visitors are encouraged to review the privacy notices of external services before providing personal information.
20. Data Privacy Inquiries and Complaints
Individuals who have questions, concerns, or requests relating to their personal information may contact:
Data Protection Officer / Privacy Office
GlobalKnowledge PH, Inc.
Email: dpo.globalknowledgeph@gmail.com
Contact Number: +63 917 307 3822 · (02) 8280-2772
Office Address: 2F Jemtee Bldg., 677 Boni Ave. cor. Aliw St., Mandaluyong City 1550
We shall review and respond to privacy requests in accordance with applicable laws and regulatory requirements.
Individuals may also file a complaint with the National Privacy Commission, subject to its applicable rules and procedures.
21. Changes to This Privacy Notice
GlobalKnowledge reserves the right to update this Data Privacy Notice to reflect changes in its services, operations, technologies, or applicable legal requirements.
Updated versions shall be published through the company's official website.
Where required, additional notice or consent shall be obtained before implementing material changes to personal data processing.
22. Contact Information
GlobalKnowledge PH, Inc.
General Inquiries: secretariat@gkphilippines.com
Privacy Concerns: dpo.globalknowledgeph@gmail.com
Official Website: gkphilippines.com