GlobalKnowledge PH, Inc. Effective Date: November 1, 2026
1. General Policy
GlobalKnowledge PH, Inc. ("GlobalKnowledge," "GK," "we," "our," or "us") is committed to delivering quality professional training, certification programs, seminars, conferences, workshops, and digital learning products.
This policy establishes the terms governing registration, payment, cancellation, postponement, rescheduling, participant substitution, training credits, examination vouchers, digital products, and refunds.
By registering for a program, purchasing a digital product, or making payment, clients acknowledge the applicable terms and conditions disclosed before purchase, subject to their rights under Philippine law.
2. Scope of Coverage
This policy applies to all programs, products, and services offered by GlobalKnowledge PH, Inc., including:
- Professional certification training and examination preparation
- Data Privacy Officer (DPO) and Chief DPO programs
- Cybersecurity, information technology, and artificial intelligence training
- Project management training and bootcamps
- Corporate and customized training programs
- Online, hybrid, and face-to-face short courses
- Seminars, conferences, conventions, and summits
- Workshops and professional development activities
- Self-paced online courses and recorded training
- Certification examination vouchers and digital products
- Learning management systems, digital subscriptions, and electronic learning materials
Specific programs may have additional terms disclosed before registration. Where a separate written corporate agreement applies, its provisions shall govern to the extent permitted by law.
3. Registration and Payment
3.1 Registration Confirmation
Registration is considered confirmed upon receipt and verification of the required payment or upon written approval of a corporate billing arrangement.
3.2 Payment Obligations
Participants and corporate clients are responsible for completing payment according to the applicable registration terms.
GlobalKnowledge reserves the right to release unpaid reservations or withhold access to programs and materials when payment requirements have not been satisfied, subject to applicable contractual obligations and law.
3.3 Accuracy of Information
Clients must provide accurate registration, billing, and contact information.
GlobalKnowledge shall not be responsible for delivery delays caused solely by incorrect information supplied by the client, provided that reasonable assistance is given to resolve the issue.
4. Participant-Initiated Cancellation
Participants who wish to cancel their registration must submit a written request to:
secretariat@gkphilippines.com
The following cancellation schedule applies to standard instructor-led training programs, seminars, and workshops, unless different terms were disclosed and accepted before registration.
| Cancellation Period | Refund Eligibility |
|---|---|
| At least 15 calendar days before the scheduled program | 80% refund |
| 8–14 calendar days before the scheduled program | 50% refund |
| 7 calendar days or fewer before the scheduled program | No refund for voluntary cancellation |
| After the program has commenced | No refund for voluntary withdrawal or nonattendance |
Refunds are calculated based on the amount paid and are subject to applicable law.
Any deductions for third-party vouchers, licenses, or other separately delivered products must be reasonable, lawful, and disclosed before purchase.
The cancellation schedule does not restrict remedies arising from GlobalKnowledge's failure to deliver the contracted service.
5. Participant Substitution and Transfer
5.1 Participant Substitution
A registered participant who cannot attend may request substitution with another qualified individual.
Substitution requests should be submitted at least three working days before the scheduled program.
Approval is subject to identity verification, program requirements, and any applicable certification-provider restrictions.
5.2 Transfer to Another Schedule
Participants may request to transfer their registration to another available schedule of the same program.
Requests should ordinarily be submitted at least seven calendar days before the original schedule.
Approval is subject to availability and applicable program requirements.
5.3 Transfer Limitations
Transfers involving third-party examination vouchers, activated licenses, or other digital products may be restricted by the applicable provider's terms.
Any additional charges must be disclosed and accepted before the transfer is processed.
6. Program Cancellation and Rescheduling by GlobalKnowledge
6.1 Right to Cancel or Reschedule
GlobalKnowledge PH, Inc. reserves the right to cancel, postpone, modify, or reschedule training programs, seminars, workshops, certification courses, conferences, and other events due to legitimate operational requirements, insufficient enrollment, trainer availability, unforeseen circumstances, or other reasonable business considerations.
Such changes may occur with or without prior notice when circumstances reasonably require, subject to applicable laws and contractual obligations.
Whenever practicable, GlobalKnowledge shall make reasonable efforts to notify affected participants through their registered email addresses, mobile numbers, or other official communication channels.
6.2 Rescheduling Arrangements
When a program is postponed or rescheduled, the revised schedule shall be determined based on the next mutually available schedule of GlobalKnowledge and the affected participant or corporate client.
Rescheduling is subject to trainer availability, minimum enrollment requirements, venue availability, and other relevant operational considerations.
GlobalKnowledge shall make reasonable efforts to accommodate participants in the next available schedule.
6.3 First and Second Rescheduling
For the first and second instances of rescheduling initiated by GlobalKnowledge:
a. The participant's registration and payment shall remain valid.
b. The participant shall be offered a revised schedule based on mutual availability.
c. No additional rescheduling fee shall be imposed for changes initiated by GlobalKnowledge.
d. The participant may request consideration for transfer to another available program.
These provisions do not prevent a participant from exercising any earlier refund or other remedy required by applicable law.
6.4 Third Rescheduling – Client Options
If GlobalKnowledge initiates a third rescheduling of the same program without delivering the contracted training, the participant or corporate client may choose any of the following:
Option A – Full Refund
Request a 100% refund of the amount paid for the affected and undelivered training program.
Option B – Transfer to an Alternative Course
Apply the full amount paid toward another available GlobalKnowledge training program, subject to mutual agreement and any applicable price difference.
Option C – Conversion to Future Training Credit
Convert the full amount paid into training credit for future GlobalKnowledge programs.
Training credits issued under this provision shall remain valid for twelve (12) months from the date of conversion, unless otherwise agreed in writing.
The client shall not be required to accept training credit instead of a refund where a refund is required by law.
6.5 Permanent Program Cancellation
If GlobalKnowledge permanently cancels a program without delivering the contracted service or providing an agreed replacement, the participant may request:
a. A full refund of the amount paid for the canceled program;
b. Transfer to another available training program; or
c. Conversion of the payment into future training credit.
6.6 Consumer Rights
Nothing in this section shall prevent participants from exercising rights or remedies available under applicable Philippine laws.
Where the law requires an earlier refund or other remedy because of cancellation, unreasonable delay, or failure to deliver the contracted service, the applicable legal requirement shall prevail.
7. Digital Products and Non-Refundable Digital Services
7.1 General Policy
All digital products, electronic learning materials, and digitally delivered products purchased from GlobalKnowledge PH, Inc. are considered final sale and non-refundable once successfully delivered, transmitted, activated, or made accessible to the client, except where a refund or other remedy is required under applicable Philippine law.
This policy applies whether or not the client subsequently downloads, opens, views, accesses, or uses the digital product.
7.2 Covered Digital Products
Digital products include, but are not limited to:
- Self-paced online training courses
- Recorded lectures, webinars, and training sessions
- Digital training manuals and electronic books
- Certification examination vouchers and examination access codes
- Digital certificates and electronic credentials
- Learning Management System (LMS) access
- Online examination and assessment access
- Digital templates, toolkits, forms, and downloadable resources
- Software subscriptions, licenses, and digital platform access
- Other electronically delivered educational products
7.3 Confirmation of Delivery
A digital product is considered delivered when it has been successfully:
a. Sent to the client's registered email address;
b. Made accessible through an authorized learning or digital platform;
c. Activated through an issued access code or account; or
d. Provided through another agreed electronic delivery method.
GlobalKnowledge may maintain delivery records, transmission logs, activation records, or other reasonable evidence of successful delivery.
7.4 No Refund After Delivery
Once a digital product has been successfully delivered or activated, refund requests based solely on the following reasons shall generally not be accepted:
- Change of mind
- Failure to use the product
- Personal scheduling conflicts
- Failure to complete a self-paced course
- Failure to download available materials
- Failure to take an examination within the applicable validity period
- Failure to pass a certification examination
This provision does not exclude remedies for defective, inaccessible, misrepresented, or undelivered products.
7.5 Exceptions
The non-refundable digital product policy shall not apply where:
a. The product was not successfully delivered as agreed;
b. The product is materially defective or inaccessible and GlobalKnowledge fails to provide an appropriate remedy;
c. The product materially differs from its advertised description; or
d. A refund or other remedy is required under applicable law.
8. Certification Examination Vouchers, Fees, Validity, and Expiration
8.1 Examination Fees
For training programs bundled with certification examinations, the examination component shall be charged based on the actual cost of the examination voucher plus applicable administrative and processing fees imposed by GlobalKnowledge PH, Inc.
Unless expressly stated otherwise, examination fees are separate from training fees, even when both are offered under a bundled package price.
8.2 Examination Voucher Validity
Certification examination vouchers generally have a validity period ranging from six (6) months to one (1) year from the date of voucher purchase, depending on the certification provider's policies.
The actual validity period and expiration date shall be determined by the issuing examination or certification provider.
Clients are responsible for reviewing their voucher details, monitoring expiration dates, and scheduling and completing their examinations within the prescribed validity period.
8.3 Changes in Examination Fees
Examination fees are subject to change without prior notice based on the pricing policies of the issuing certification provider.
In the event of an increase in examination fees before the voucher has been purchased or issued, the client shall be responsible for paying the applicable price difference, provided that the adjustment is disclosed and accepted before the additional charge is incurred.
Once a voucher has been purchased and issued at the agreed price, subsequent examination fee increases shall not ordinarily affect that voucher unless the certification provider expressly imposes additional charges under its applicable terms.
8.4 Expired or Unused Examination Vouchers
All examination vouchers that expire, lapse, or remain unused beyond their prescribed validity period shall be the sole responsibility of the client, provided that the voucher was validly issued, delivered, and accessible as agreed.
Expired or unused examination vouchers are generally non-refundable, non-transferable, and non-extendable unless otherwise permitted by the issuing certification provider or required by applicable law.
GlobalKnowledge shall not be obligated to replace or reissue an expired voucher at its own expense when the expiration results from the client's failure to schedule or take the examination within the prescribed period.
8.5 Voucher Extension or Replacement
Requests for voucher extensions, replacements, or reissuance shall be subject to the policies and approval of the issuing certification provider.
Any additional fees associated with an approved extension, replacement, or reissuance shall be borne by the client, provided that such charges are disclosed and accepted.
8.6 Examination Scheduling and Attendance
Clients are responsible for scheduling their certification examinations within the prescribed validity period and complying with the examination provider's requirements.
Failure to schedule, attend, or complete an examination within the permitted period shall not automatically entitle the client to a refund, replacement voucher, or complimentary examination attempt.
8.7 Examination Results and Certification
Payment of examination fees does not guarantee passing the examination or obtaining professional certification.
Certification shall be awarded only upon successful completion of the examination and satisfaction of the applicable certification requirements.
8.8 Third-Party Certification Provider Policies
All examination vouchers are subject to the applicable terms and conditions of their respective certification providers.
Where the certification provider imposes specific requirements concerning validity, expiration, scheduling, rescheduling, retakes, transfers, or cancellation, such requirements shall apply to the extent permitted by law.
8.9 Consumer Protection
Nothing in this section shall restrict any mandatory refund or other remedy available to clients under applicable Philippine laws, including circumstances involving non-delivery, defective vouchers, or failure to provide the agreed examination access.
9. No-Shows and Nonattendance
Participants who fail to attend a confirmed training program without prior written notice shall generally not be eligible for a refund based solely on nonattendance.
Requests involving serious medical emergencies or other exceptional circumstances may be evaluated individually.
Failure to attend does not automatically cancel payment obligations or create entitlement to a refund.
10. Corporate and Group Registrations
Corporate training programs, group registrations, and customized learning arrangements may be governed by separate written agreements, approved proposals, or purchase orders.
Where such agreements contain specific payment, cancellation, substitution, or refund provisions, those terms shall apply to the extent permitted by law.
Corporate clients are encouraged to coordinate substitutions or schedule adjustments through their designated representatives.
11. Training Credits
Training credits may be issued in connection with approved transfers, cancellations, or rescheduling arrangements.
Unless otherwise agreed in writing:
a. Training credits are valid for twelve (12) months from issuance.
b. Credits may be applied toward eligible GlobalKnowledge programs.
c. Credits are not automatically convertible to cash.
d. Any price difference for a higher-priced program shall be paid by the client.
e. Unused balances may be applied toward another eligible program within the validity period.
Training credits shall not replace refunds or other remedies that clients are legally entitled to receive.
12. Refund Request Procedure
All refund requests must be submitted in writing to:
secretariat@gkphilippines.com
Subject: Refund Request – [Program Name]
Requests should include:
- Full name of participant or corporate client
- Registered program and schedule
- Registration or transaction reference
- Amount paid
- Proof of payment
- Reason for cancellation or refund request
- Preferred contact information
GlobalKnowledge may request reasonable additional information to verify the transaction and prevent unauthorized refunds.
13. Refund Processing
Approved refunds shall ordinarily be processed within 15–30 working days following approval and completion of the required verification procedures.
Refunds will generally be made through the original payment method or another mutually agreed secure payment channel.
Any mandatory refund processing period under applicable law shall prevail.
14. Exceptional Circumstances
GlobalKnowledge may evaluate exceptional refund or transfer requests involving serious medical emergencies, natural disasters, government restrictions, or other extraordinary circumstances.
Approval of discretionary exceptions shall be determined on a case-by-case basis, without limiting applicable legal rights.
15. Policy Amendments
GlobalKnowledge reserves the right to revise this policy to reflect operational requirements, changes in services, or applicable legal and regulatory developments.
Updated policies shall be published through official communication channels.
Unless otherwise required by law or expressly agreed, the terms disclosed and accepted at the time of purchase or registration shall govern the transaction.
16. Governing Law
This policy shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, including applicable consumer protection and electronic commerce laws.
Nothing in this policy shall exclude, restrict, or waive mandatory rights or remedies available to clients under Philippine law.
17. Contact Information
GlobalKnowledge PH, Inc.
Email: secretariat@gkphilippines.com
For questions concerning registration, cancellation, rescheduling, training credits, digital products, examination vouchers, and refunds, please contact our Secretariat during regular business hours.
© 2026 GlobalKnowledge PH, Inc. All Rights Reserved.
GK College tuition and withdrawal matters are covered by the GK College Enrollment, Withdrawal, Cancellation and Refund Policy.